However, let's download and install the HP Easy Scan program from the Apple Store.
I did some research and found that the full featured drivers for Mac 10.13 are absent and that could be a reason why the scanning is not working. Not to worry, I'll do my best to assist you with this case. However, the scanning is fine by going to Sys Prefs >Printers&Faxes. I read that the printer does not scan from the Mac and the scanning application crashes. I understand that you have an HP Photosmart Premium Fax All-in-One Printer - C309a. I went to Time machine backups and I don't see these files in /Library/Printers, even from two years ago when scanning was working.Īny ideas what's me take a moment to thank you for posting on the HP Support Forums. Referenced from: /Library/Image Capture/Support/*/amework/Versions/A/HPScanProfiles Library not loaded: /Library/Printers/hp/Frameworks/amework/Versions/3.0/HPDeviceModel Termination Reason: DYLD, Library missingĭyld: launch, loading dependent libraries Rebooted, and the Scan app still crashes: Please go to the HP Website and search for product solutions there".Įventually I found a download "HewlettPackardPrinterDrivers5.1.dmg" and ran it.
I recognizes the printer "Photosmart C309a series", then gives an error message "We were not able to automatically locate any software options for this product. I tried to find drivers to re-install got sent to 123.hp.com and it has you download HP Easy start. Resetting the Printers (uninstall) and re-installing didn't work. I can scan OK from >Sys Prefs >Printers&Faxes but you don't have the functionality of the HP Scan app. Once your computer makes a successful connection to the printer, the Add button at the bottom of the window will become active and you can click on it to add the printer.Scan software stopped working - When you click the icon the app crashes. Under Address, enter the IP address for the printer (this is made up of four numbers separated by dots). Usually, this is Internet Printing Protocol (IPP), but for some HP printers you may need to choose HP Jet Direct. You will need to know the protocol used to connect to the printer. If you are installing an IP printer, select IP Printers at the top of the Printer Browser window. Once a connection has been successfully made, the Add button will become active and you can click on it to add your printer. Your computer will then attempt to make a connection to the printer. Select Default Browser and then choose a printer from the list. There will be two buttons at the top of the Printer Browser window that opens up next: Default Browser, and IP Printers.
Next, click on the plus sign below the printer list. To install a shared or IP printer, go to System Preferences, then select Printing under Print & Fax. All you need to know is the printer’s IP address. You can even print to remote printers using the TCP/IP protocol.
In addition to installing USB printers, you can also install printers that have been shared on the network.
You may also need to install driver software if your printer has special features that are not enabled by the generic driver installed by the operating system. You download the software from the website, then run an installer program which will guide you through the installation process. The procedure for installing the printer driver software will vary depending on the manufacturer, but it is generally straightforward. This may be the case if your printer is a recently released model. If your printer is not listed, you may need to visit the website for the printer’s manufacturer to download drivers.
Your printer should be listed on the left hand side of the window. To see if your printer is recognized by the operating system, select Preferences from the Apple menu, then Print & Fax, and click on the Printing tab.
OS X includes printer drivers for most USB printers you can buy today. Once you have physically connected the printer and turned it on, it should be recognized by your Mac. The first step to adding a printer is to make sure the USB cable is properly connected to both the computer and the printer, and that the printer is plugged into a power outlet and turned on.